Privacy Policy

Last updated: June 21, 2026.

Introduction and Commitment to Privacy

Bettom ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you access or use the website bettomcasino-uk.com (the "Site").

As a platform operating in the United Kingdom, we are strictly governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We recognize the importance of your data and are dedicated to maintaining the highest standards of transparency and security in accordance with these legal requirements.

Information We Collect

To provide our services, including facilitating deposits, withdrawals, and managing your player account, we collect various categories of information:

  • Identity Data: Including your full name, date of birth, gender, and photographic identification documents (such as passports or driver's licenses) for mandatory Know Your Customer (KYC) verification.
  • Contact Data: Including your residential address, email address, and telephone number.
  • Financial Data: Including information regarding your payment methods. We support UK-relevant payment solutions such as Visa, Mastercard, and various e-wallets. We process transaction history and related payment status information.
  • Technical Data: Including your IP address, browser type and version, time zone setting, operating system, and platform technology used to access the Site.
  • Usage Data: Information about how you use our Site, the games you play, your betting history, and session duration.
  • Regulatory Data: Information required for Anti-Money Laundering (AML) compliance, including source of funds and source of wealth documentation, as required by the UK Gambling Commission (UKGC) standards.

How We Use Your Personal Data

We process your data only for lawful purposes. These include:

  • Contractual Necessity: To register your account, process bets, manage deposits and withdrawals, and provide customer support.
  • Legal Compliance: To fulfill our obligations under UKGC regulations, including age verification, prevention of fraud, and Anti-Money Laundering (AML) requirements.
  • Legitimate Interests: To improve our services, enhance Site security, prevent unauthorized access, and provide personalized user experiences.
  • Consent: Where we send marketing communications, we do so based on your explicit opt-in, which you may withdraw at any time.

Payment Infrastructure and Security

In compliance with UK financial standards, your financial data is handled with the utmost security. We utilize encrypted gateways for all transactions. By using our services, you acknowledge that your payment details are processed in line with current Payment Card Industry Data Security Standard (PCI DSS) requirements. We do not store full credit card numbers on our servers; these are handled by our verified payment service providers to ensure maximum protection.

Regulatory Compliance and Disclosure

Bettom is committed to the highest levels of integrity. We may disclose your personal data to third parties under the following circumstances:

  • Regulators and Law Enforcement: We are legally obligated to share information with the UK Gambling Commission (UKGC), tax authorities, and other regulatory bodies when requested or required by law to prevent criminal activity.
  • Service Providers: We engage trusted third-party processors for identity verification, payment processing, and hosting services. These parties are contractually obligated to protect your data.
  • Responsible Gambling: If we suspect issues related to problem gambling, we may share anonymized or identified data with third-party organizations that provide support services, such as GamCare or BeGambleAware, in accordance with our duty of care.

Your Rights Under UK GDPR

As a user, you have specific rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your personal data, subject to our legal obligations to retain records for regulatory purposes (such as AML records, which must be kept for a minimum of five years).
  • Right to Restrict Processing: You can object to the processing of your data under certain conditions.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: Where we process your data based on consent, you may withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected].

Data Security and Retention

We implement robust technical and organizational measures to prevent unauthorized access, disclosure, or misuse of your information. These include firewalls, data encryption, and strict internal access controls.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory reporting requirements. Under UKGC requirements, account and transactional data are generally retained for a minimum period of five years following the closure of an account to comply with anti-money laundering and responsible gaming legislation.

Responsible Gambling and Safety

We believe in a safe gaming environment. We provide tools for self-exclusion, deposit limits, and session timeouts. We strongly encourage all players to seek assistance if they feel they are developing a gambling problem. You may contact professional support services, including:

  • GamCare: 0808 8020 133.
  • National Gambling Helpline: Available 24/7.

Information provided to these services is handled by them under their own privacy policies. We do not share your private account data with these entities unless necessary for your protection or by legal requirement.

International Transfers

While our servers are primarily managed to provide services within the UK, if your data is processed outside the UK, we ensure that the recipient country provides an adequate level of protection or that appropriate safeguards (such as standard contractual clauses approved by the Information Commissioner’s Office) are in place.

Cookies and Tracking Technologies

Our Site uses cookies to enhance user experience, remember your preferences, and analyze site traffic. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of the Site, particularly concerning login and payment features.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements, our business practices, or service offerings. Any significant changes will be notified to you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us directly:

Bettom Data Protection Team.

Email: [email protected].

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent body set up to uphold information rights.