Responsible Gambling

At Bettom, your well-being is our highest priority. We believe that gambling should be a form of entertainment — an enjoyable, recreational activity — not a way to make money or a solution to personal challenges. We are fully committed to creating a safe and transparent environment for all our players, strictly adhering to the standards set by the United Kingdom Gambling Commission (UKGC).

While the vast majority of our players engage with our games responsibly, we recognize that for some, gambling can become a cause of distress. If you ever feel that your relationship with gambling is changing or that you are losing control, please know that we are here to support you. We provide a suite of tools and resources to help you maintain balance, and we encourage you to use them whenever necessary.

Recognizing the Signs

It is important to be aware of the signs that gambling might be becoming a problem. If you notice any of the following, please take a moment to pause and reflect on your gaming habits:

  • Chasing Losses: The feeling that you must keep playing to win back money you have previously lost.
  • Increased Spending: Spending more time or money than you originally intended.
  • Emotional Impact: Feeling anxious, stressed, irritable, or depressed because of your gambling.
  • Neglecting Responsibilities: Prioritizing gambling over work, education, family commitments, or social activities.
  • Borrowing or Selling: Borrowing money or selling belongings to fund your gambling activity.
  • Secrecy: Hiding your gambling activity from friends, family, or colleagues.

If you recognize these signs in yourself or someone you know, help is available. You do not have to face this alone.

Tools to Keep You in Control

We provide several features directly within your account settings to help you manage your activity. We encourage all players to set these up as a proactive measure.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your budget. You can set daily, weekly, or monthly limits on the amount you can deposit into your account. Once your limit is reached, you will be unable to add further funds until the period expires. We recommend setting these limits as soon as you open your account.

Reality Checks

It is easy to lose track of time when playing. Our built-in "Reality Check" tool provides a notification at intervals you define (e.g, every 30 or 60 minutes). This alert reminds you how long you have been logged in and provides a summary of your session activity, allowing you to decide whether you would like to continue playing or step away.

Cooling-Off Period

If you feel you need a short break from our platform, you can initiate a cooling-off period. This allows you to restrict access to your account for a defined period, ranging from 24 hours up to six weeks. During this time, you will not be able to log in or play, and you will be excluded from receiving marketing communications.

Self-Exclusion

For those who feel they need a longer or more permanent break from gambling, we offer a self-exclusion service. When you self-exclude, we will close your account for a minimum of six months and up to five years, or even permanently upon request. During this time, we will take all reasonable steps to prevent you from reopening your account or opening new ones. We will also remove you from our marketing database.

External Support and Protection

If you feel that your gambling is getting out of control, or if you simply need someone to talk to, there are several independent organizations in the United Kingdom dedicated to providing free, confidential support and advice.

National Gambling Helpline

The National Gambling Helpline provides free, confidential support 24/7. Whether you are struggling yourself or are concerned about a friend or family member, trained advisers are available to listen and offer guidance.

  • Phone: 0808 8020 133.
  • Website: gamcare.org.uk.

GAMSTOP is a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Registering with GAMSTOP is a highly effective way to block your access to all participating sites across the UK.

  • Website: gamstop.co.uk.

Gambling Therapy

Gambling Therapy is a global online service that offers support through forums, live chat, and email for anyone affected by gambling. They provide a space to share experiences and receive non-judgmental support.

  • Website: gamblingtherapy.org.

Blocking Software

In addition to the tools provided by casinos, there are software options you can install on your devices to restrict access to gambling websites across the internet. Tools like Gamban or BetBlocker can provide an extra layer of protection by preventing your computer or mobile device from accessing gambling platforms.

Protecting Minors

At Bettom, we take our responsibility to prevent underage gambling very seriously. Gambling by anyone under the age of 18 is a criminal offense in the United Kingdom.

  • Verification: We employ strict "Know Your Customer" (KYC) procedures to verify the identity and age of every player who registers with us.
  • Parental Controls: If you share your computer, tablet, or smartphone with minors, we strongly recommend installing filtering software (such as NetNanny or CyberPatrol) to block access to gambling sites.
  • Account Security: Please keep your login credentials private. Do not save passwords on shared devices, and always ensure you log out of your session when you are finished.

Your Responsibility

While we provide the tools and support mentioned above, responsible gambling is a shared effort. We encourage you to follow these best practices to ensure your experience remains positive:

  • Decide your limit before you start. Never play with money you cannot afford to lose.
  • Do not chase losses. Accept that losses are a part of the game.
  • Balance is key. Gambling should not interfere with your work, family time, or physical health.
  • Don't gamble while under the influence. Avoid playing when your judgment is impaired by alcohol or stress.
  • Keep your eye on the time. Use the "Reality Check" tool to ensure you are aware of how long you have been playing.

If at any point you feel that your gambling is no longer fun, or if you are concerned about your behavior, please contact our dedicated support team or one of the independent helplines listed above. We are here to help you stay safe.